A recently released cloud version includes small changes that overall make it better than the old version. Their support staff is excellent and responsive to all of my needs. Their open minded, approachable business model has always impressed me.
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We are all in this together and they understand that we, the end user of their product, may see or envision a change that could be an improvement. How many companies that sell shop management software listen to the end user? Of the few that listen how many entertain the thought of implementing a change based on a comment from the end user? Over the years this company has always been receptive in hearing and reviewing my suggestions, following up with required dialogue and in many cases implementing a change accordingly.
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I use the program to order my parts through NAPA prolink. Also the repairs that the customer does not approve are saved as quotes & will load onto the new ticket the next time customer returns. The software automatically updates pricing as selecting & deselecting work, making getting approval for work easy. Then while on the phone with the customer and trying to sell multiple repairs I can select or deselect each job giving the customer different options and pricing. Having separate jobs makes it so that I can make several jobs or estimates on a ticket. Some programs I have tried places the parts & labor all run together so you don't know what part goes with what labor, making it confusing. I like that it keeps parts & labor for each job on ticket in groups separating each group on the ticket. Bay-masteR is one of the easiest & quickest software programs I have used to write & complete a ticket.
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I demoed Bay-masteR along with several other software brands.